REFUND POLICY

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At OUR-LIVE, we strive to provide our users with a seamless and enjoyable experience. However, we understand that situations may arise where refunds or returns are necessary. Below is our policy for handling such requests.

All transactions made through the app, including in-app purchases and subscriptions, are considered final and non-refundable, except as required by applicable law or outlined in this policy.

Refunds may be considered under the following circumstances:

• Unauthorized Charges: If a user identifies a payment  they did not authorize.
• Technical Issues: If a purchased feature, service, or subscription was not delivered or did not function as intended due to technical errors.
• Duplicate Payments: If a user is charged more than  once for the same transaction.

Refunds will not be issued for:

• Content that has been fully consumed, downloaded, or used.
• Dissatisfaction with the quality of content or streams.
• Voluntary account cancellations.

  To request a refund, users must contact our support team within 7 daysof the transaction. Refund requests must include:

• The email associated with the account.
• The transaction ID or receipt.
• A description of the issue.

Refund requests can be submitted via:
Support@our-live.com

• Approved refunds will be processed within 7–10 business days and credited to the original      payment method.
• Refunds are subject to the terms and conditions of the payment provider (e.g., App Store, Google Play).

 Users may cancel subscriptions at any time through their account settings. Cancellation will prevent future charges but will not result in a refund for the current billing period 

To protect against fraudulent activity, we reserve the right to deny refund requests that are determined to be suspicious or violate our Terms of Service.

Contact Us
If you have questions or need further assistance, please reach out to our customer support team at support@our-live.com or message admin form the app messeging sytem